Account Solutions Specialist | Fully Remote US

We're looking for a motivated and detail-oriented individual who is a critical thinker, and approaches issues with an inquisitive mind. The ideal candidate will have the ability to become a multi-product SME and work well within a team environment, managing multiple high priority requests at any given time. Attention to detail and strong problem-solving skills are essential.In this role, you’ll play a key partner for our customers as well as our internal stakeholders. Being a partner with our customers could look like tasks such as conducting light training sessions when requested, or scoping out account updates and determining how they fit into each customer's existing solution/workflow. Additionally, from a more technical perspective, you can expect to execute customer account configurations and updates post go live. Excellent soft skills are required for this role as being able to explain things clearly and simply will be key in providing a timely service. As this role is developed you will be expected to support the team by developing resources and processes to manage and resolve any and all requests. Teamwork is a key skill within this role, you'll often be collaborating with different teams across the organization to manage and complete requests. Your proactive approach and ability to get things done will be crucial in keeping our customers happy and their solutions running smoothly. Join us and help deliver top-notch support to our customers!Essential Duties and ResponsibilitiesDevelop and optimize the Customer Support Team, as well as the overall Customer Experience, regarding account updates and overall success of a customers solution Work with Engineering, Product, and various internal partners to develop systemic solutions based on technical feedback received in Support cases, Support CSAT and User NPSComplete configuration updates for customers across all HireVue platformsUtilizing programs, such as SalesForce, data dog, splunk, Zendesk and others, to communicate, configure, and effectively test solutions for our customers Document tasks and all actions taken appropriatelyBecome a product SME and keep closely aligned to all platform updates